Shipping & Returns
Shipping, changes and returns.
Epoca of discounts, given the volume of orders these may suffer delays in shipments, we will try to make your order get as soon as possible.
Pajamas cannot be returned, if making size changes whenever it is available.
No product that contains initials, nor the customizable admits neither changes nor returns.
The return and change period is up to 30 days after receiving your order.
We are working on your order, you will be surprised that you sometimes make your order on a working day and on the planned date you do not have your order, this is not always possible for us, you will receive your order as quickly as possible, but the reception time can vary Depending on the day in place your order, if we have special offers and the shipping method, always keep in mind that the shipping method goes after the specific delivery period that the product has.
In the case of special promotions, as promotions of t -shirts or sweatshirts and due to the large number of orders, delivery deadlines can be 7 to 10 working days. We will always try to make your order in your hands as soon as possible.
Keep in mind that messaging services do not collect on weekends, therefore it is impossible for us to take orders in those days.
"Stock out" articles do not support return.
SHIPPING RECEPTION
The fact of making an order on our website is the acceptance by the customer of the reception of the shipment, any return cost of an order will be charged and discounted from the reimbursement of the price of the garments.
Cancellations:
Cancellations in ordered orders
Ordered orders that receive the application for cancellation or cancellation by the customer will be canceled before leaving our facilities, as long as the product is in them. In these cases the integral amount of the order will be reimbursed.
All orders cancellations with products manufactured outside of Spain that have the production services and sent outsourced will have to be collected by the client to their home even having requested the cancellation in the temporary space for order to deliver it to send it to our facilities in Spain.
The client may always ask which of the two cases belongs to his order.
Regular shipping, changes and returns.
1.1- Shipments
CHIQUILIFE S.L. You will not process any order whose delivery address is a mail section. The products will be sent to the indicated delivery address when ordering or, where appropriate, in the address indicated in the customer account.
Orders will be sent within a regular period of 48/72 hours from the formalization and full payment of it. The sending of all those orders formalized after 8:00 will be processed the next business day. All those included from Monday to Friday will be understood by business days, the holidays are expressly excluded, both at the regional level in the Galician community, as well as holidays at the state level.
Received the order, Aybshop will inform the client to a possible exhaustion of stock for the existence of a promotion or a great sale impossible to foresee, in order to decide on the purchase made or in his case receive it within the period indicated In the product before purchase.
The "presale" garments will be sent from the day marked in their product file. If an order of several garments and one are presale, this order will always be completed, therefore the shipping date will be from the one indicated in the product of the pledge in presale.
In case of impossibility that is given or manifest to attend the indicated deadlines, the client will be communicated as soon as possible through email such circumstance.
Shipments will be made at the address indicated by the transport agency designated by Chiquilife S.L. which will perform up to a maximum of two attempts. If they are unsuccessful, the agency will guard the order for a maximum period of 6 days after which it will return to the facilities of Chiquilife S.L.
Successive shipments will be assumed new and entirely by the user.
1.1.1- Shipping areas.
CHIQUILIFE S.L. You will only send the following areas being the cost of shipping of each of these the following:
|
Shipping zone |
Ordinary shipping |
RECEPTION TERM |
|
Spain Peninsula |
3,95€ |
2-4 business days |
|
Spain Balearics |
5,95€ |
4 and 7 business days |
|
Spain Canary Islands |
No service at this time |
4 and 7 business days |
|
Portugal |
6,95€ |
1-2 business days |
Any claim made within a period of more than 15 calendar days since the order should have been received will not be attended.
1.2 - District, changes and returns.
To exercise the right of withdrawal, you must notify us of your decision to give up the contract through an unequivocal declaration (for example, a letter sent by postal mail, fax or email). To fulfill the period of withdrawal, it is enough that the communication relative to the exercise for its part of this right is sent before the corresponding term come.
The Return It will be done in our portal of returns and changes, just in the section prior to this in the information section. You put your order number and the mail that you have used to order and you can access your order, once in you are inside you can choose the products to be returned, if you want to take it to a pickup point or if you want them to be collected in your home. When you have finished all the steps and send the package, you can track it. You will return the amount of the garments sent in the same way that you made the payment. The cost of shipments and the cost of change or return runs from the client. Certain products of our website will not admit either change or return, such as intimate use (swimsuits, bikinis, panties, socks ...), hair accessories, Nordic covers or no product containing initials.
Exceptions to the right of withdrawal: the right of withdrawal will not be applicable to the contracts that refer to:
-The supply of goods made according to the specifications of the consumer and user or clearly customized.
-The supply of prevented goods that are not suitable to be returned for reasons for health protection or hygiene and have been despised after delivery.
1.2.1 - User's withdrawal right.
The user has the right of withdrawal within 14 days since you or a third one for you indicated, other than the carrier, acquired the material possession of the goods.
The user will see all the amounts, price and shipping costs satisfied, although those related to the return and provision costs of Chiquilife S.L. will be in charge of the provisions of article 108.1 TRLGDCU, unless Reception of the request present any contingency attributable to Chiquilife S.L.
1.2.2 - Changes and returns on the order.
In case of disagreement in the order received, the user may, within 15 calendar days following the reception of the same, communicate their intention to change, either by the same article of different carving, for a voucher whose value will be equivalent to the amount of The purchase whose change is intended, or by the amount of the garment, discounting the return management expenses. To perform a Change, enter the portal of returns and changes, put your order number (the number that begins by SH) and the email address used to make the purchase and is already within your order. Now choose the products you want to return and choose the gift card option, you will generate a voucher for our store for the value of the products that wants to return the transport price less so that these products reach our warehouse, this shipment has a € 5 value that is discounted from the amount to be returned. You can choose if you want to leave the package at a pickup point or to pick up the package home. Once this can be done again on our website with its voucher and buy the new product.
If you need help you can contact WhatsApp with 698122940, and we will be happy to help you.
You have the right to give up this contract within 14 calendar days without justification. The withdrawal period will expire to the 14 calendar days of the day that you or a third one for you indicated, other than the carrier, acquired the material possession of the last of those goods.
All costs that are generated as a result of the change or return of the order will be in charge of the user, who through the section "Returns" may proceed as indicated. You may resort to customer service, who will guide you through the change or return process. Likewise, in the case of returns requested both from the Canary Islands, and from outside the Spanish peninsular territory, the maximum period for the client to proceed to the return of the return is 30 calendar days. The returns requested from Portugal and the Balearic Islands, which will have the same treatment as the provisions for the returns requested from the Spanish peninsular territory, being the maximum processing period of the return of 20 calendar days, are excepted from the above.
In the same way, the user and his free choice may designate transport company in charge of withdrawing the order to proceed to change or return. CHIQUILIFE S.L. It is not responsible in any case for the loss or lost the request whose return or change is interested and carried out by this means.
CHIQUILIFE S.L. The right not to accept the change is reserved if once the garment has been received, it was in poor condition, used, stained, broken, washed or in inappropriate conditions, communicating the aforementioned incidence to the user.
Every change or return will be subject to the availability of the product as indicated in relation to the stock available in these terms and conditions.
1.2.B.1 - Change vouchers.
In case of not having stock at the time of the application for change or return, a voucher will be delivered for the identical amount of purchase as long as the cancellation of the purchase does not occur after the non -availability of stock is notified to the user
The issued voucher will be referenced and will not have an expiration date.
The voucher will be only redeemable through the website, the exchange of the same in physical stores is not possible.
1.2.B.2 - Forms and return terms
In the case of fertilizer, the payment of the amount will be made by the same medium with which the purchase has been made either PayPal, bank or bank transfer.
In any case, the costs rigged to changes and returns not attributable to Chiquilife S.L. They will be in charge of the client.
To exercise the right of withdrawal, you must notify us [insert your name, your complete address, the same one that you indicated to receive the order and, if you have them, your phone number, your fax number and your email address] your decision to give up the contract through an unequivocal declaration (for example, a letter sent by postal mail, fax or email). You may use the withdrawal form model below, although its use is not mandatory. To fulfill the period of withdrawal, it is enough that the communication relative to the exercise for its part of this right is sent before the corresponding term come. Consequences of withdrawal in case of withdrawal for your part, we will return all payments received from you, including delivery expenses (with the exception of the additional expenses resulting from the choice for your part of a different delivery mode to the less modality Costy ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to give up this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you expressly arranged otherwise; In any case, it will not incur any expense as a result of reimbursement. We can retain the reimbursement until you have received the goods, or until you have presented a test of their return, according to what condition is fulfilled first. You must return or give us the goods directly or A (Avenida Sardiñieira 14 Bajo, Bajo A&B Shop A Coruña, CP 15007), without any undue delay and, in any case, no later than 14 calendar days from the date from the date in which he communicates his decision to withdraw the contract. The deadline will be considered fulfilled if it makes the return of the goods before this period has concluded. [You must assume the direct cost of return of the goods]. You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.